Terms of sale

Tinct ApS, Jægersborggade 41, 2200 Copenhagen N, Denmark. Email hello@tinct.example.

1. 1Prices are shown in your local currency and include VAT, sales tax and import duties for the US, UK and EU — there is nothing extra to pay on delivery.
2. 2Delivery costs are shown before you pay. Standard delivery is free over the threshold shown in the store.
3. 3If we ever show a clearly wrong price by mistake, we’ll contact you before shipping and you can cancel for a full refund.

When you place an order we email a confirmation. The contract is made when we email to say your order has shipped. Until then we may cancel an order — for example if an item sells out — and refund you in full straight away.

We accept the payment methods shown at checkout. Payment is taken when you place your order. Pay-later instalments are provided by a third party under their own terms.

Delivery times and costs are on our Shipping page and at checkout. The parcel is yours, and its risk passes to you, when it is delivered to you or to someone you named. If a parcel is lost or arrives damaged, tell us within 30 days and we’ll replace it or refund you.

1. 1You can return anything within 30 days of delivery for a full refund, opened or not. Returns are free in the US, UK and EU.
2. 2In the EU and UK you also have a legal right to cancel within 14 days of delivery without giving a reason. Our 30-day return covers this and gives you longer.
3. 3We refund within 5 working days of your return reaching us, to your original payment method.
4. 4Opened products can't be resold, so they are recycled with our empties-back stream rather than restocked.

Everything we sell must be as described, fit for purpose and of satisfactory quality. If it isn’t, you are entitled to a replacement or refund under consumer law — in the EU for at least two years from delivery.

On top of your legal rights, you can return any product within 30 days, opened or not. If a product irritates your skin, stop using it and contact us: we refund it whenever you bought it.

1. 1A subscription is a repeat order of one product at the interval you chose (every 4, 6 or 8 weeks), at 10% off the one-time price and with free standard delivery.
2. 2We charge your payment method when each delivery is prepared. You agree to this at checkout, and we email you before each delivery.
3. 3Skip a delivery, change the interval, cancel or restart from your account at any time, with no minimum number of deliveries. A cancellation stops every delivery not yet prepared.
4. 4If a price changes, we tell you before the next delivery at the new price, and you can cancel first.

You don’t need an account to buy. If you create one, keep your password private and tell us if you think someone else has used it. You can delete your account at any time by emailing us.

We are responsible for loss you suffer that is a foreseeable result of us breaking these terms or not taking reasonable care. We aren’t responsible for loss that wasn’t foreseeable. Nothing here limits our liability where the law doesn’t allow it, including for death or injury caused by negligence, fraud, or your statutory rights.

These terms are governed by Danish law. If you live elsewhere in the EU or in the UK, you keep the protection of the mandatory consumer laws of your country and can bring a claim in your local courts. Please contact us first — most problems are solved with an email.

We may update these terms. The version that applies to your order is the one shown when you placed it.